HomeGetting started
Getting started
What happens after you reach out
A short, low-pressure process, with a person involved at every step.
Four steps
This is the proposed journey. The practice will confirm how scheduling, intake and billing really work.
Send a request
Tell us how to reach you, which office and service you’re interested in, and when you’re usually free.
A person follows up
A team member reviews it and contacts you the way you asked. [Response time]
Find the right fit
You talk through options together and, if you’d like to go ahead, schedule a first visit.
Secure intake
Detailed forms are completed later in the practice’s own secure system. [Intake system]
A request is not an appointment. You’ll have an appointment only once someone from the practice confirms it with you. This website is not monitored for emergencies. If you or someone else may be in immediate danger, call 911.
Good to include in your request
- The name you’d like us to use
- Email or phone, and which you prefer
- Which office and service interest you
- Days and times that usually work
Please keep out of the form
- Health history, diagnoses or medications
- A child’s full details
- Insurance cards or other documents
- Card numbers or passwords
Frequently asked questions
How do I request an appointment?
Use the request form. It takes about two minutes and asks only how to reach you and what you’re looking for.
How soon will someone get back to me?
[Response expectation — practice to confirm. No timing is promised in this concept.]
Which office should I choose?
Choose whichever is closest or easier to reach, or “No preference” if you’d like help deciding. [Which services are at which office]
What’s the difference between counseling and coaching?
They’re separate paths with different purposes. See the counseling and coaching pages. If you aren’t sure, choose “Not sure.” [Practice’s own definitions]
What does it cost? Do you take insurance?
[Not confirmed. Fees, insurance, private pay and cancellation policy to be supplied by the practice.]
Do you offer telehealth?
[Not confirmed. Practice to state availability and service area.]
Can I make a request for my child or someone I care for?
Yes. The form asks whether you’re requesting for yourself or as a parent or guardian. Please don’t include a child’s full details in the form. [Ages served — to confirm]
I have an accessibility need. What should I do?
[Practice to describe how to request accommodations and office accessibility details.]
What happens to the information I send?
[Privacy practices — to be written with the practice and qualified advisors.] In this concept, nothing you enter is sent or saved.
I’m an existing client. How do I reach the office?
Call or email the office. [Office phone and email] New clients can also print the intake forms ahead of a first visit.